Courseware Descriptions

The Joint Commission Accreditation Process and Tracer Methodology

The HCCS course The Joint Commission Accreditation Process and Tracer Methodology describes the Joint Commission accreditation and survey process. It informs all staff members about the CQI process and the Priority Focus Process. This courseware helps to prepare your staff members for an onsite survey AND the Joint Commission required self-assessments and answers questions such as: What is the tracer methodology? How do surveyors use tracers and how will individuals be selected? What are surveyors looking for? How many tracers will be completed at each organization? Will surveyors contact tracer patients? What happens if surveyors identify a problem? Fully customizable for your specific policies.

Patient Safety

The courseware covers national patient-safety goals and initiatives, as well as common medical errors now endangering your patients. It also covers sentinel-event reporting, error-analysis and reporting, plus continual improvement planning and doing. Fully customizable for your specific policies.

Reducing Medication Errors

This courseware covers error-statistics and common types of medication errors, recommendations for reducing errors and the key elements of med-management policies and procedures. It also covers the nurse's preventive role, critical questions to ask patients and tips from the Agency for Healthcare Research & Quality (AHRQ). Fully customizable for your specific policies.

Bioterrorism and Disaster Preparation

This courseware educates all staff on various types of disasters and the “environment of care” and how it is affected by disasters. It explains accreditation requirements for a Disaster/Emergency Plan and what to expect during a disaster drills. It reviews the steps for responding to different types of disasters, the 4 phases of disaster management and the roles and responsibilities.  Fully customizable for your specific policies.

Infection Control

Organizational Performance Improvement

This courseware covers the importance of performance improvement (PI) and the Plan, Do, Check, and Act model (PDCA). It also covers other PI models and sample measurement tools, plus sample PI projects. Fully customizable for your specific policies.

Competency for Quality Care

Patient Rights

This courseware covers patient rights for advance directives, informed consent, privacy and ethical care delivery. It reviews the Patient Bill of Rights and HIPAA-mandated rights, exceptions to a patient's privacy right, plus rights enforcement. Fully customizable for your specific policies.

Patient Education

Documentation for Quality Care

This courseware covers the best practices for medical documentation and reviews Joint Commission documentation standards. The course also covers accurate and complete documentation for care continuity, plus legal aspects of documentation. Fully customizable for your specific policies.