A Unique Customer Service Experience Improving patient satisfaction is extremely important for the success of hospitals. The perception that a person has about the quality of health care services that they received at a hospital can be as heavily influenced by their interaction with hospital staff as it is by their final outcome. Online training can be critical in teaching staff how to improve their relationships with patients, and one of the most effective tools is the training movie "A Unique Customer Service Experience."
This interactive movie is a breakthrough solution for hospital customer service education and quality improvement training. Utilizing a patented and proven-effective behavior modification methodology, this course allows users to become five different lead characters in an interactive movie. Learners make difficult decisions while role-playing various staff positions at Metro Hospital and experience how their choices and actions affect the lives of everyone around them, including their patients.
This course is designed to improve critical thinking, judgment and decision making among hospital employees allowing them to provide a more personalized style of service that will lead to higher HCAHPS ratings. This course delivers unique interactivity that reaches learners both cognitively and emotionally.
This healthcare online training course won the 2007 Davey Award for "Best Medical Training Program".
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A Unique Customer Service Experience 
