In today's fast-paced health care setting, clear communication continues to be an important aspect of each person's workday. Because it is a very complex process, it is helpful to step out of the everyday environment to closely look at the communication process. Communication is a tool everyone uses to perform their job, and effective communication techniques are essential to the smooth operation of every department in the hospital. In fact, nearly three-fourths of everyone's day is spent in some type of communication, either listening, observing, reading or writing. With such a significant amount of time involved in communicating, your understanding of the process of communication and using good communication skills are essential to your effectiveness. The purpose of this program is to provide nurses an understanding of the process of communication in a healthcare environment and how to foster effective communication. | 
