Upon completion of the module, the learner will be able to: Identify the qualities of a well written, user-friendly policy and procedure document, identify tools and materials which help the manager develop departmental policy and procedure, describe the two major phases of policy and procedure development and the tasks associated with each phase. Identify the process and purposes for conducting multiple draft reviews and revisions, describe elements of structure and style which make documents easy to read, apply what has been learned to researching, designing, and writing an effective policy/procedure. | 
