Upon completion of the module, the learner will be able to: Define the conceptual difference between managing diversity in the workplace versus complying with Equal Employment Opportunity legislation (affirmative action). List two observable characteristics and two unobservable characteristics that represent areas of diversity within both the employee group and patient population which may be included in a cultural audit. Identify at least three steps necessary to begin the process of creating an organizational culture that values diversity. Identify at least three areas where successful management of diversity has a positive impact on the organization. Describe an initial program for beginning the process of increasing your staff's awareness of diversity's value. | 
