Patient Experience / Patient Satisfaction Interactive Movie Improving the patient experience of care is extremely important for the delivery of quality care and the financial bottom line of hospitals. The perception that a patient has about the quality of health care services that they received at a hospital can be heavily influenced by their interaction with hospital staff. The CMS Value Based Purchasing (VBP) program now includes patient experience measures as part of a hospital's reimbursement. Online training can be critical in teaching staff how to improve their relationships with patients and this interactive training movie is one of the most effective tools available.
This interactive movie is a breakthrough solution for hospital customer service education and quality improvement training. Utilizing a patented and proven-effective behavior modification methodology, this course allows users to become five different lead characters in an interactive movie. Learners make difficult decisions while role-playing various staff positions at Metro Hospital and experience how their choices and actions affect the lives of everyone around them, including their patients.
This course is designed to improve critical thinking, judgment and decision making among hospital employees allowing them to provide a more personalized style of service that will lead to higher HCAHPS ratings. This course delivers unique interactivity that reaches learners both cognitively and emotionally.
This healthcare online training course won the 2007 Davey Award for "Best Medical Training Program".
| 
Patient Experience / Patient Satisfaction Interactive Movie 
