Washington Hospital Case Study

Washington Hospital Center in Washington, DC, introduced The Anatomy of Care to over 6,000 of their employees. When their independent patient satisfaction survey results were studied six months later they showed a dramatic increase of 27 percentage points!

"Anatomy of Care was terrific. Showing real stressful situations and making the decisions really opened my eyes. Sometimes we are not aware of our behaviors. It is helpful to see that little changes can make a big difference in communications."
- Charge Nurse, Washington Hospital Center