This courseware covers the Joint Commission’s competency standards, plus ongoing competence assessment and
training. It covers the following competency areas: diverse patient populations, communication barriers, patient age-related care delivery mandates, emotionally and psychologically-disturbed patients, equipment use and
maintenance technique, plus diversity and sensitivity in the workplace.
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Target Audience:
- All Management, Staff and Patient Care Providers
COURSE OUTLINE
- Joint Commission competency standards
- Working with diverse patient populations
- Addressing communication barriers
- Competency requirements for delivering appropriate age-related healthcare
- Dealing with emotional and psychologically disturbed patients
- Technical competence in use and maintenance of equipment
- Diversity and sensitivity training
- Ongoing competency training and assessment
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