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Continuous quality improvement is of increasing importance as public reporting of quality data and rewarding performance activities become more prevalent.  Staff and administrators have the key role in monitoring, implementing  and improving hospital care to ensure that it is safe, beneficial, patient centered, timely, efficient and equitable.  An organizational commitment to quality improvement must contain an effective communication mechanism to create a successful enterprise-wide commitment  
 

Quality Improvement & Quality Measures

 

This Online Multimedia Suite of Quality Improvement training courses will:

Educate the staff, physicians, nurse executives and other clinical leaders in the critical role they play in achieving quality by engaging them in quality improvement efforts
   
Focus staff and administrators on healthcare outcomes
   
Focus the entire organization on patient safety
   
Create a culture of safety by engaging the entire staff in patient safety and quality improvement projects
   
Focus staff on their role in contributing to a system of performance measurement and quality improvement to produce credible results to enable an evaluation of the organization's effectiveness.
   
Articulate specific policies, procedures and expectations of the staff's involvement in organization wide quality
   
Focuses hospital administration and staff on the analysis and improvement of quality of care measurements and reporting

 


Quality Improvement Courseware Titles

Select the course link below:

Patient Safety
Reducing Medication Errors
Infection Control
Organizational Performance Improvement
Competency for Quality Care
Patient Rights
Patient Education
Documentation for Quality Care


Sample screens
 

Courseware Descriptions

 

Patient Safety

The courseware covers national patient-safety goals and initiatives, as well as common medical errors now endangering your patients. It also covers sentinel-event reporting, error-analysis and reporting, plus continual improvement planning and doing.  Fully customizable for your specific policies.

Reducing Medication Errors

This courseware covers error-statistics and common types of medication errors, recommendations for reducing errors and the key elements of med-management policies and procedures. It also covers the nurse's preventive role, critical questions to ask patients and tips from the Agency for Healthcare Research & Quality (AHRQ).  Fully customizable for your specific policies.

Infection Control

This courseware covers the transmission of infectious organisms, the four conditions needed for an infection to spread, Joint Commission-mandated risk-reducing standards, and infection control during construction projects. The course also covers the transmission and control of bloodborne pathogens such as Hepatitis B and C and HIV and airborne pathogens such as Influenza and Tuberculosis. It covers standard precautions, such as the use of personal protective gear and CDC-recommended hand-washing techniques.   Fully customizable for your specific policies.
 

Organizational Performance Improvement

 

This courseware covers the importance of performance improvement (PI) and the Plan, Do, Check, and Act model (PDCA). It also covers other PI models and sample measurement tools, plus sample PI projects.  Fully customizable for your specific policies.

 

Competency for Quality Care

This courseware covers Joint Commission's competency standards, plus ongoing competence assessment and training.  It covers the following competency areas: diverse patient populations, communication barriers, patient-age-related care-delivery mandates, emotionally and psychologically-disturbed patients, equipment use and maintenance technique, plus diversity and sensitivity.  Fully customizable for your specific policies.

Patient Rights

This courseware covers patient rights for advance directives, informed consent, privacy and ethical care delivery. It reviews the Patient Bill of Rights and HIPAA-mandated rights, exceptions to a patient's privacy right, plus rights enforcement.  Fully customizable for your specific policies.

Patient Education

The courseware covers patient education's role in improving outcomes and patient satisfaction, plus Joint Commission patient-education standards. It also covers teaching topics such as patient responsibilities and rights as well as disease-specific education and support. Plus the course covers assessment of individual patient-education needs and potential barriers such as cognitive/physical impairments, language barriers and cultural or religious values, and how to educate patients.  Fully customizable for your specific policies. 

Documentation for Quality Care

This courseware covers the best practices for medical documentation and reviews Joint Commission documentation standards. The course also covers accurate and complete documentation for care continuity, plus legal aspects of documentation.  Fully customizable for your specific policies.
 
 
 
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