If
you are experiencing a problem not described
here or if the above information does not
solve your problem, please follow the following
procedures to obtain support:
1. Contact your local MIS department, Training
Coordinator, or Compliance Office. One of these departments
or people has been designated as a primary contact
for troubleshooting and technical support for "HCCS
HIPAA Compliance". This contact will help resolve
your technical issues directly, or will contact HCCS
for further technical support.
OR –
2. Visit our web site at
http://www.hccs.com.
The HCCS help page offers a Frequently Asked Questions
(FAQ) document and the ability to submit a "Help
Request Form" on-line. Help requests from our
web site are answered via email or by return phone
call, when necessary.
3. Email us at
support@hccs.com. Include a complete
description of your problem, including any error messages
displayed on your screen. Also include your name, callback
area code and phone number, email address, and the
name of your hospital / facility.
4. The primary Technical Support Contact (MIS
department, Training Coordinator, or Compliance Office)
may contact HCCS directly between the hours of 9:00am
and 5:00pm, EST, Monday through Friday at (516)478-4100.
HCCS will log and track all calls to insure resolution.
For more information on Technical Support, please refer
to the HCCS "Administration Guide", which
has been given to one or more of the following at your
facility: MIS department, Training Coordinator, and
/ or Compliance Officer.
5. To help us keep our product bug free or if
you have a suggestion for future software releases,
please submit your software bug report or feature
request at the following URL: http://www.hccs.com/feedback.asp.
HCCS will then respond with a status report on your
inquiry.
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