Value Based Purchasing, a new reimbursement program introduced by the Centers for Medicare and Medicaid Services (CMS), provides value-based incentive payments beginning in FY 2013. New performance and measurement standards will focus on two areas - the clinical process of care and the patient experience of care.
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What does this mean for healthcare facilities? Hospitals will be evaluated and scored on their improvement for a set of specific quality and patient experience conditions. Hospitals achieving the highest performance and HCAHPS scores in these areas will receive the largest value-based incentive payments.
Staff need to be trained in customer service, critical thinking skills, situational awareness, service recovery, communication skills, generational differences and other areas of service excellence to insure the delivery of quality medical care.
The VBP bundle of online training courses is designed to focus on the areas being measured by CMS. The VBP bundle includes the following online HCCS courses:
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