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Creating a Welcoming Healthcare Environment for LGBTQ Patients

This course focuses on developing sensitivity to LGBTQ patients in a healthcare environment, and encourages care staff to interact appropriately with these patients to ensure they receive the best patient care. This includes accommodation of people across the spectrum of gender identity and promotes being sensitive to their needs, the laws around LGBTQ patient care, and other important patient care considerations. The course examines how to be allies with patients of different sexual orientations, people in transition, health factors common in this patient population, and also provides additional resources.

This training is approved by the Human Rights Campaign Foundation and can be used to meet the Healthcare Equality Index’s on-going training requirement.

Course Outline:

  • Creating a Welcoming Healthcare Environment for Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Patients
  • Welcome
  • “To Treat Me, You have to Know Who I Am”
  • What’s in an Acronym?
  • Defining: Sexual Orientation
  • A Deeper Look: Queer
  • Defining: Gender
  • Common Gender Identities
  • Transitioning
  • Pronouns are important!
  • Next Up: LGBTQ Communities in the U.S.
  • How Many
  • Next Up: Health Disparities
  • Health Factors for LGBTQ Patients
  • LGBTQ Health Outcomes
  • Doing Our Part
  • Being Allies to Our Patients, Their Families, and Our Colleagues
  • Daily Tips for Providing LGBTQ Affirming Healthcare
  • Laws Around LGBTQ Patient Care
  • Post Test
  • Additional Resources