HealthStream Brands

Explore Our Course Catalog


Meeting the Expectations of Post‐Acute Care Residents

This course will help you improve your customer service skills and anticipate the expectations of residents.

Courseware Learning Objectives

After completing this course, you should be able to:

  • Define customer service.
  • Distinguish among poor, good, and excellent customer service.
  • Recognize methods for delighting customers.
  • Identify methods for handling customer complaints.