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Providing Culturally Competent Care in the Ambulatory Surgery Center (CE)

The quality of the patient-provider interaction is a significant factor in determining overall quality of care. Unfortunately, cultural competence is often lacking in the practice of healthcare today. Many providers deliver healthcare based on stereotypes and biases. In the ambulatory surgery center setting, cultural competence refers to the ability to provide appropriate and effective care to members of various cultural groups. This ability rests on a set of attitudes, skills, policies and practices. It is important for providers and organizations to understand and communicate with their patients on an in-depth level. This activity is the second part of a two part series on cultural competency that will discuss how providing culturally competent care allows nurses to provide optimal care for all patients and maintain compliance with federal laws and Office for Civil Rights (OCR) recommendations.

Courseware Learning Objectives

After completing this continuing education activity, you should be able to:

  • Identify the assumptions you make about patients from different culture groups
  • Identify guidelines and best practices for improving the quality of your interactions with cross-cultural patients
  • Define the components and overall goal of a cross-cultural patient assessment
  • Explain how to increase patient compliance with treatment goals