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Quality Assurance and Performance Improvement (QAPI)

Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and report findings to a governing board.

The Medicare Conditions of Participation (CoPs) and accrediting guidance have always required collection of quality assurance and performance improvement data, but now surveyors are requesting documentation of the performance improvement (PI) efforts. The expectation is that leadership will engage frontline staff in the efforts to ensure the realistic expectations, effectiveness, and sustainability of projects.

This course will walk you through the requirements, methodologies, and processes of a Quality Assurance and Performance Improvement (QAPI) program.

The results of an effective program will:

  • Improve quality and safety
  • Increase employee and customer satisfaction
  • Build a collaborative environment among teams
  • Increase efficiency around processes

Courseware Learning Objectives

After completing this course, you should understand:

  • The importance of QAPI in healthcare
  • How PI affects your organization and your role in the PI process
  • Elements of an effective PI team
  • How to determine the success of a PI project