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HCCS Tools for Admins

NOTE: The links below require a login and password. Different login/passwords may be required for each link. Please call HCCS Technical Support for access credentials.

HCCS Content Documentation

How to Use the HCCS LRMS

New Learner Startup Guide

HCCS Courseware Curriculum Job Function Tracking

Learner Reporting and Management System (LRMS)
To obtain administrative support documentation on HCCS' Learner Reporting and Management System (LRMS), please log into the LRMS and proceed to the "Resources" tab. Or, simply click on this link:
Click Here

Conflict of Interest (COI-SMART)

HCCS COI-SMART System Requirements

COI-SMART Desktop Troubleshooting Guide



How and Why to Clear Your Cache

Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the Web, including images, sounds, Web pages, even cookies Typically these items are stored in the Temporary Internet Files folder.

Storing these files in your cache can make browsing the Web faster because it usually takes your computer less time to display a Web page when it can call up some of the page's elements or even the entire page from your local Temporary Internet Files folder.

Clearing your browser's cache
All those files stored in your cache take up space, so from time to time, you may want to clear out the files stored in your cache to free up some space on your computer. This is called clearing the cache.


  • On the top menu bar go to "Safari" and select "preferences...".
  • A new window will display, click on the "Advanced" icon on the top and make sure that the checkbox at the bottom of the page is checked.
  • On the top menu bar, go to "Develop" and select "Empty Caches"
    (Click here for image and then, here, and here.)

  • Microsoft Internet Explorer 8, 9, 10 and 11 

    • Press the following keys at the same time while you are in the browser in order to display the Delete Browsing History window: "Ctrl" + "Shift" + "Del". Make sure that "Temporary Internet files" is selected and then click the "Delete" button.
      (Click here for image)

    Mozilla Firefox 

  • Click Tools (or the three horizontal lines on the top right)
  • Click Options
  • Select Privacy
  • Click on ‘Clear your recent history’
  • Select the ‘Cache’ check box
  • Hit Clear Now
    (Click here for image and then, here.)

  • What’s a Cookie?


    No, not that kind. These are virtual cookies, small text files that Web sites can create on your computer to store information gathered about your visit to the site including, where you went, what you did, and any personal information you gave. Web sites may also allow other Web sites (their advertisers, for example) to put cookies, known as third-party cookies, on your computer.

    Cookies are a necessary part of using the Web. Web sites use the information in cookies to deliver personalized content (local news and weather, hot sales, and so on), to complete transactions (for online banking or shopping, for example), and to gather demographic data. However, a Web site only has access to personal information that you provide; otherwise, it only records the steps you've taken on the site, so you remain anonymous.

    What does CME stand for?

    CME means Continuing Medical Education. These are educational credits primarily geared to physicians. CEU means Continuing Education Units, which are educational credits geared toward non-physicians (Non-Physician Providers, and other staff -- in our case, specifically Allied Health Professionals.) 

    CME for Physicians (ACCME)

    How many CMEs do our courses carry?

    The HCCS Professional Compliance and HIPAA Compliance courses are accredited through HealthStream’s ACCME accreditation. AMA-PR credit is available for nurses and other healthcare professionals. Each course in the Professional Compliance library and HIPAA Compliance library carries approximately 30-45 minutes of CME. 

    By default, HCCS does NOT turn on the CME application feature for accounts.

    How does the user apply for credits?

    If the CME/CEU feature is turned on, then the following will occur:
    When the learner logs in to the course, they will see a screen that will ask them if they intend to apply for CME. The learner must select “YES” at the start of the course in order to be eligible for CME at the end of the course. The learner must complete a pre-assessment, the course content, a post-test and an evaluation in order to receive CME credit.

    CE for Compliance Officers (HCCA/CCB)

    Many of our courses are also accredited by the Compliance Certification Board (CCB) for Continuing Education Units in Compliance Training and Education and Auditing and Monitoring for Compliance. The courseware will allow learners holding the title “Certified in Healthcare Compliance (CHC)” to apply for CCB CE credits upon successful courseware completion. The Professional Compliance, Corporate Compliance and HIPAA Compliance courses carry 3.6 CE credits.

    These credits can be applied toward your CHC certification and other HCCA/CCB certifications including CHPC (“Certified in Healthcare Privacy Compliance”).

    CE for Coders (AHIMA)

    The following courses are accredited by the American Health Information Management Association (AHIMA) for Continuing Education credits for certified health information management professionals:

    HCCS Fraud Awareness - Professional Compliance: 3.0 hours
    HCCS Fraud Awareness - Corporate Compliance: 3.0 hours
    HCCS HIPAA Compliance: 3.0 hours
    HCCS Documentation for Quality Care: 1.0 hours

    Upon successful courseware completion of any of these courses, an AHIMA CE certificate will be offered to certified health information management professionals.

    CE for Nurses and Non-Physician Providers

    Currently, HCCS-authored compliance courses are not directly accredited for clinical or nursing Continuation Credit (CE). However, AMA-PR credit is available for nurses and other healthcare professionals for the HIPAA Compliance library courses, as well as the Professional Compliance library courses. 

    If you would like us to investigate accrediting a course by any other accrediting body, please send us any information you have on the accrediting body -- contact information, web site, information on applying for CME accreditation, etc. and we would be happy to investigate the issue further. 

    Ethics Credits from Texas Medical Board

    The HCCS "Professional Compliance" course is accredited for 2.0 hours of Texas Medical Ethics and/or Professional Responsibility Credits for courseware completion from 12/22/2015 through 12/22/2018. Upon completion of the course, please print and retain your completion certificate. Texas licensees may be chosen by the Texas Medical Board at random for a CE audit, whereupon they would be required to produce all of the certificates that were received for formal credits. More information can be found here. A search of the website for the term "HCCS" will list the 2.0 hours of credit in a downloadable spreadsheet of accredited courses.


    Server/Network Requirements

    • For users who have the new version of the courseware:

    Mobile Browsers

    The following mobile browsers are supported:

    • Apple Safari for iOS 7+
    • Google Chrome for Android 4+

    Computer Browsers

    The following computer browsers are supported:

    • Apple Safari 7+ (Mac)
    • Google Chrome, latest version (PC/Mac)
    • Firefox, latest version (PC/Mac)
    • MS Edge, latest version (PC/Mac)
    • MS Internet Explorer 9+
    • For users who have the old version of the courseware:

    Minimum requirements for Windows end-user systems are:

    • Windows, 2000, XP, Vista, Windows 7
    • 1024x768 display with 16-bit color (65,536 colors)
    • Internet Explorer 8.0 or higher with JavaScript and cookies enabled1 or Firefox with JavaScript, cookies, and CSS enabled
    • Sound card and speakers or headphones2
    • No multimedia player required for MSIE 9 or higher, Safari, or Chrome3 as they natively support multimedia playback via HTML5. Windows Media Player 6.2 or higher required for multimedia playback in MSIE 8. Flash 9 or higher required for multimedia playback in Firefox.
    • Adobe Acrobat Reader
    • Internet connection

    Minimum requirements for Mac end-user systems are:

    • Mac OS X or higher
    • 1024x768 display with 16-bit color (65,536 colors)
    • Firefox or Safari with JavaScript, cookies and CSS enabled
    • Sound card and speakers or headphones2
    • No multimedia player required for Safari, or Chrome3 as they support natively multimedia playback via HTML5. Flash 9 or higher required for multimedia playback in Firefox.
    • Adobe Acrobat Reader or compatible PDF reader
    • Internet connection

    1Note that ActiveX may be required for multimedia playback in older versions of MSIE 8.
    2Headphones or speakers are only required for multimedia playback. They are not required for Text and Graphics mode.
    3Chrome browser is "unofficially supported". Chrome browser has been tested and works, however HCCS cannot provide technical support for this browser at this time.

    COI-SMART Minimum Requirements

    The system currently supports Windows and MAC users on the following browsers:

    • Microsoft Internet Explorer 11
    • Mozilla Firefox
    • Google Chrome
    • Apple Safari

    The system does not require any non-standard or proprietary software in order to run. The application content is delivered to the desktop browser as HTML and client-side JavaScript. Pop-up blockers should be disabled.

    Stopping Pop-Ups

    How do I disable the pop-up blocker?
    There are many different pop-up blockers. Below are instructions on how to disable some of the most common types of pop-up blockers and a listing with hyperlinks to disable over fifteen others. If you are not sure what to do or if your computer system is locked down, contact your institution's help desk for assistance.

    If you try to launch the HCCS courseware and a window like the one below appears:

    (Related image here.)

    • Exit this window
    • Disable your POP-UP BLOCKER(s)
    • Restart courseware 

    Microsoft Internet Explorer - Version 8

    (Related image here.)

    • Go To "Tools" (In Internet Explorer 8 this will be located on the right hand side with or without a "gear" icon beside the word "Tools")
    • Highlight "Pop-up Blocker"
    • Left Click on "Turn off Pop-up Blocker"
    • Close Browser Window
    • Restart Courseware

    Microsoft Internet Explorer - Versions 9, 10 and 11

    (Related image here.)

    • Press "Alt" + "T" to open the tools menu. (By default this menu bar is hidden in both versions)
    • Highlight "Pop-up Blocker"
    • Left Click on "Turn off Pop-up Blocker"
    • Close Browser Window
    • Restart Courseware

    Mozilla Firefox

    (Related image here.)

    • Click Tools (or the three horizontal lines on the top right)
    • Click Options
    • Select Content
    • Uncheck ‘Block pop-up windows’

    Google Chrome

    (Related image here.)

    • Click the three horizontal lines at the top right of the screen
    • Click Settings
    • Click Show Advanced Settings
    • Under Privacy, select Content settings
    • Scroll down to the ‘Pop-ups’ section
    • Select ‘Allow all sites to show pop-ups’

    Google Tool Bar

    (Related image here.)

    McAfee Personal Firewall Express

    (Related image here.)

    • Single click using the left mouse button on "Grant Outbound Access" to HCCS Courseware

    Kapersky Antivirus

    How to identify Kaspersky:

    • In the task bar there is a red "K" that will indicate it is installed.

    How to disable Kaspersky:

    • Right-click the red "K" and select the EXIT option.
    • This will end Kaspersky completely for this windows session. To turn it back on go to the "Start" menu and click on "All Programs", find Kaspersky and click on the program file to start it.


    List of Pop-Up Blockers

    Below are hyperlinks to support pages for over fifteen known Popup Blockers. These links may assist you in disabling the Popup Blocker software on your system does not warrant that the information contained in these external links is current and/or correct, although every effort is made to ensure its validity. The links are provided for informational purposes only and are not intended as a recommendation nor endorsement for use. HCCS disclaims any responsibility for the accuracy, content or availability of information found on any third-party web sites, pages, or links.

    Google Toolbar
    Yahoo! Companion Toolbar
    Bing Bar 

    Requesting Support

    As of July 12th, all customer support issues for HCCS courseware previously handled by our Jericho, NY office should now be routed to a new support email and phone number. We value your continued business and your organization’s investment in our content and products. As a result, we are pleased to offer you our expanded support model that includes:

    • 20 support professionals available 7AM to 7PM CT Monday through Friday, utilizing teams in Nashville, TN and Jericho, NY
    • Dedicated telephone support (877) 933-4227
    • Established escalation process for quick review and resolution